Contact
🔍 Quick Order Tracking
Enter your order number and the email used for ordering. You will be redirected to your order details.
When will my order arrive?
The link to track the order can be found in your inbox in the email we sent you confirming receipt of the order
Order change
It is not possible to change an already paid order, as a tax invoice has been issued for it. Cash on delivery orders can be changed, please send us an email with your order number and the products you want to add.
I did not receive the order confirmation email
If you did not receive the order confirmation email, first check your "Spam" or "Junk Mail" folder, where the email may have been mistakenly classified. If you find it, mark it as "Not spam". Also check the "Promotions" or "Advertising" folder, especially if you use Gmail or similar services. Also make sure that the email address entered during the order was correct – an error in the address could be the reason for non-delivery. If you still cannot find the email after these checks, do not hesitate to contact our customer service, which will be happy to help.
Are the products authentic?
Ferwer / Topshelf s.r.o., founded in 2014, is an independent seller of perfumes and cosmetics. As an authorized representative of all brands we sell, we guarantee that all our products are 100% authentic and original and come directly from official distributors or brands we represent.
Address for exchanges / returns:
see section Exchanges and returns
Customer support:
Contact form
Billing information:
Topshelf s.r.o.
Bartoškova 1368/4
14000 Prague 4
Czechia
VAT number: CZ03476812
Bank connection:
IBAN: CZ3420100000002100678619
SWIFT/BIC: FIOBCZPPXXX